Windsor Hills FAQ
Q. Is the home I see on the Internet the one I
get?
A. Of course!
The pictures you see on the internet are current pictures of the actual unit you
will be staying at.
Q. How do I make a
reservation?
A. We make it
easy! Our entire reservation system is automated you can review open dates and
reserve your vacation by visiting our calendar. If you have a problem a
reservation agent can be reached at 386-212-0196 Please note this number is
for reservations only.
Q. What is required to make a reservation?
A.
When making
your reservation we will require a 25% non-refundable deposit. All monies
received are applied to your rental cost. The remaining balance is due 35 days
prior to check-in.
Q. When do I pay my initial reservation
payment?
A. Your initial 25% reservation payment is payable by
Visa, Master Card, Discover, or American Express at the time you place your
reservation.
Q. When do I pay my
balance?
A. The full balance is due 35 days prior to your arrival
at the home. Payment can be made by Visa, Master Card, Discover, or American
Express. You will receive an e-mail when payment is due.
Q. Where do I pick up the
keys?
A. One of the
great things about our properties is they don’t require keys, there is a digital
door lock at the home, you will be provided with your own personal code
approximately 30 days prior to your vacation.
Q. What are the check-in and check-out times?
A.
Check-in is
any time after 4:00 pm. Check-out is at 10:00 am.
Q. What do we need to do at check in/out
time?
A. Upon arrival you don’t need to do anything except
settle in and review the information book provided for you at the home.
Upon check out
we ask that you:
Leave
property reasonably clean and in reasonable order
Leave kitchen items (dishes, cookware, etc.) clean and
returned to their proper place
Dispose of all trash in proper outside containers
Lock all doors and windows
Leave all
beds unmade and linens on the floor
Q. What is your cancellation policy?
A. Full
payment is required 35 days prior to your arrival in Florida
Q. What
if there is a hurricane, tropical storm or I decided to leave
early?
A. Our
cancellation policy does not provide refunds for unforeseen developments such as
illnesses, mandatory hurricane evacuations or similar events that can affect
your trip.
Q. If I have a problem with the home what do I do?
A. We are
always here to insure you have a wonderful stay with us. We have a 24- hour
emergency number to call us in the very rare event you need us right away. This
is why more and more people are choosing to stay in a vacation rental home while
in Orlando
Q. How will I receive my confirmation and arrival
instructions?
A. A
confirmation will be sent to you upon receiving your reservation deposit. The
confirmation will include a breakdown of all your charges and a detailed
explanation of our rental policy. Entry information and directions will be sent
after we receive your final payment approximately 30 days prior to your stay.
Vacation Home Information FAQ
Q. How many people are allowed to stay in a home?
A. By state
law, occupancy may not exceed what is posted for each home. Maximum occupancy
includes infants and children. The following outlines the maximum occupancy for
each home, unless otherwise posted:
·
2 bedroom sleeps maximum of
6
·
3 bedroom sleeps maximum of 8
·
4 bedroom sleeps maximum of 10
·
5 bedroom sleeps maximum of 12
·
6 bedroom sleeps maximum of 14
·
7 bedroom sleeps maximum of 16
Q. Does the home have a pool?
A. Yes the
home has a private pool and there is also a community pool located and the club
house.
Q. Is the pool heated?
A. Pool heat
can be provided for additional daily or weekly charge. Pool heat is recommended
from October-April. The community pool is heated.
Q. Do you allow pets?
A. Sorry but
under no circumstances are pets of any kind allowed into the home.
Q. Is there air conditioning and heat?
A. Yes, the
home has central air and heat which is controlled by you when you are our
guest.
Q. Is there a fully equipped kitchen in the property?
A. Of course the home is fully furnished and equipped to the highest standard including fully equipped kitchen with cookware, dishware and utensils; fresh towels and linens with spare sets; dishwasher, microwave, washer, dryer, cable TV and VCR and/or DVD.
Q. Is there a telephone at the
property?
A. Yes, there
is a telephone provided at the home for FREE local and long distance calls.
International calling is not provided.
Q.
Do you
provide cribs or highchairs?
A. Yes there
is a portable crib and high chair for you to use at the home for you use at no
charge.
Q. Is the home handicapped
accessible?
A. The home is a two story home with at least 1 bedroom
located on the main floor; however the bathrooms do not have handicapped bars
installed.
Q. Is there parking at the
property?
A. Yes the home has a driveway for off street
parking.
Q. What
furnishings do properties include?
A. Rental properties are equipped with the following, UNLESS OTHERWISE INDICATED:
Bed Linens ·
Towels
·
Washer/Dryer
·
Central AC/Heat
·
Enhanced Cable TV Service
·
VCR or DVD
·
Phone
·
Refrigerator
·
Dishwasher
·
Stove/Oven
·
Microwave
·
Toaster
·
Coffee Pot
·
Blender
·
Cookware
·
Dishes
·
Flatware
·
Glasses
·
Kids
dishes
·
Pack and Play (Portable Crib)
·
High Chair
·
Strollers
·
Blu-ray Library
Q.
Is the property Non-Smoking?
